Complimentary Bookings Cancellations
Big White Central Reservations Booking and Cancellation Policies For Complimentary Bookings
Complimentary Reservations Made Outside 30 Days of Arrival:
From the date of the original booking, complimentary bookings can be moved or cancelled up to 30 days prior to arrival. (ie if you book your reservation on June 10th for December 10th, you will have up until November 10th to cancel).
The minimum age to rent a unit is 21 years old except the Aspens (which is 30 years old), Bullet Creek Cabins, Copper Kettle Lodge, Towering Pines (which is a minimum of 25 years old), Grizzly Lodge (which is 24 years old) and Stonebridge Lodge (which is 23 years old).
Upon check-in all guests are required to provide the credit card used for their booking as a security deposit pre-authorization of the first nights rack room charge or $100, whichever is the greater per unit. Please note a pre-authorization is not an additional charge, rather a hold on funds as a security deposit which is then released back on your credit card following check-out.
Complimentary Reservations Made Within 30 Days of Arrival:
Big White Central Reservations does not allow guests to move, upgrade, or cancel complimentary bookings within 30 days of arrival. No changes permitted within 30 days of arrival.
The minimum age to rent a unit is 21 years old except the Aspens (which is 30 years old), Bullet Creek Cabins, Copper Kettle Lodge, Towering Pines (which is a minimum of 25 years old), Grizzly Lodge (which is 24 years old) and Stonebridge Lodge (which is 23 years old).
Upon check-in all guests are required to provide the credit card used for their booking as a security deposit pre-authorization of the first nights rack room charge or $100, whichever is the greater per unit. Please note a pre-authorization is not an additional charge, rather a hold on funds as a security deposit which is then released back on your credit card following check-out.
Confirmations:
To ensure your holiday has been booked accurately, we ask that you carefully review your confirmation to ensure the following information is correct:
- Dates of Travel
- Location of your accommodation and room type
- Additional activities such as lift passes, airport transfers, rentals etc.
If there are any details which are not correct, please contact us as soon as possible to make the appropriate changes.
We encourage you to view photos of your accommodation on our website at www.bigwhite.com.
If you have any questions regarding our booking cancellation or deposit policies please contact us at:
1 800 663 2772 or 250 765 8888 or by email at cenres@bigwhite.com
Thank you for booking with Central Reservations and we look forward to seeing you this season!