Air Canada Booking and Cancellation Policies - North America

AIR CANADA NORTH AMERICAN AIRFARES
 

FARE GUIDELINES

• Full payment including all taxes and fees is due at the time of booking
• Air Canada flights can be changed or cancelled for a fee up until seventy two (72) hours prior to flight departure.
• Cancellations are subject to a fee of up to $150.00 (plus tax) per person per direction and the remaining balance will be given as a credit with Air Canada valid for 12 months.
• Any changes to your Air Canada flights are subject to a fee of up to $150.00 (plus tax) per person per direction plus any difference in fare.
• Your air booking includes an Air Service Fee of up to $40.00 + GST per person, which is non-refundable under any circumstances
• Some promotional fares may have additional fare rules specified at the time of booking.
• All flight bookings are subject to schedule changes by the airline.
• Failure to show up for the first flight segment of a scheduled round trip or multi-segment reservation will result in the cancellation of the return segment or remaining segments. The fare paid for these cancelled segments will be forfeited and compensation will not be issued.

IDENTIFICATION AND CHECK-IN INFORMATION

• Flights within Canada - Identification will be checked for guests 18 years of age and older. Infants require proof of age. Please check in at least 90 minutes before flight departure. Check in cut-off is 45 minutes prior.
• Flights to/from the United States - All guests will need to meet entrance requirements at customs for identification and proof of citizenship. Please check in at least two (2) hours before flight departure. Check in cut-off is 60 minutes prior
• For check in information, please click here
• For check in and boarding times, please click here
• It is the guest’s responsibility to ensure they have the appropriate identification and travel documentation for their flight as Air Canada and Big White Central Reservations is not responsible for denied entry.

PAYMENTS, FEES, TAXES AND SURCHARGES

• Air Canada only accepts American Express, MasterCard and Visa for purchases of food, beverages or pay-per-view movies/television programming onboard our aircraft.

CHECKED BAGGAGE ALLOWANCE

• Air Canada’s baggage allowance is a maximum weight of 23kg/50lb and not exceeding combined dimensions (length + width + height) of 158cm/62".
• For Air Canada's checked baggage allowance and fees, please click here.

CARRY ON BAGGAGE ALLOWANCE

• Each guest in a confirmed seat is allowed one free piece of carry-on baggage and one personal item. Items which do not fit into the sizing device or exceeds Air Canada’s carry-on allowance will be place in checked baggage and applicable baggage fees may be collected.
• All items must fit into the sizing devices; 1 item at 55 cm X 23 cm X 40 cm (21.5 in X 9 in X 15.5 in) and 1 item at 43 cm X 16 cm X 33 cm (17 in X 6 in X 13 in). Your carry-on baggage must be light enough that you can store it in the overhead bin unassisted
• For Air Canada’s carry on baggage allowance, please click here.

If there are any details that are not correct, please contact us as soon as possible to make the appropriate changes.

If you have any questions regarding our booking cancellation or deposit policies please contact us at:

 

Thank you for booking with Central Reservations and we look forward to seeing you this season!

Terms and conditions of carriage may differ per airline; it is important to familiarize yourself with the terms and conditions of the airline operating the flight.