Air Canada Booking and Cancellation Policies - Australia, New Zealand and United Kingdom

AIR CANADA FARES
 

FARE GUIDELINES

• Full payment including all taxes and fees is due at the time of booking
• At the time of booking you only have until 4:30pm that day –Canadian Pacific Time to change or cancel without penalty. After this time fees will apply.
• Any cancellations to your Air Canada flights is subject to a fee of up to $250.00 CAD (plus tax) per person, per direction.
• Any changes to your Air Canada flights is subject to a fee of up to $250.00 CAD (plus tax), per person, per direction, plus any difference in fare.
• Your air booking includes an Air Service Fee of up to $60.00 + GST per person, which is non-refundable under any circumstances.
• Air Canada flights can be changed or cancelled up until seventy two (72) hours prior to flight departure.
• Some promotional fares may have additional fare rules specified at the time of booking.
• All flight bookings are subject to schedule changes by the airline. 
• Failure to show up for the first flight segment of a scheduled round trip or multi-segment reservation will result in the cancellation of the return segment or remaining segments. The fare paid for these cancelled segments will be forfeited and compensation will not be issued.

PAYMENTS, FEES, TAXES AND SURCHARGES

• Air Canada only accepts American Express, MasterCard and Visa for purchases of food, beverages or pay-per-view movies/television programming onboard our aircraft.

IDENTIFICATION AND CHECK-IN INFORMATION

• It is the guest’s responsibility to ensure they have the appropriate identification and travel documentation for their flight as Air Canada and Big White Central Reservations is not responsible for denied entry. Travel Documents
• Self-serve check-in options How to Check In
• Flights to/from international destinations – Please check in at least two (2) hours before flight departure, check in cut-off is 60 minutes prior.

CHECKED BAGGAGE ALLOWANCE

• For Air Canada's checked baggage allowance and fees, please click here.

CARRY ON BAGGAGE ALLOWANCE

• For Air Canada’s carry on baggage allowance, please click here.

If there are any details that are not correct, please contact us as soon as possible to make the appropriate changes.

If you have any questions regarding our booking cancellation or deposit policies please contact us at:

 

Thank you for booking with Central Reservations and we look forward to seeing you this season!

Terms and conditions of carriage may differ per airline; it is important to familiarize yourself with the terms and conditions of the airline operating the flight.