2024/25 Big White Ski & Board School Refund & Cancellation Policies
Group Programs
Including: Group Lessons, Discover, Next Step, Never Ever Days, Secret Stashes, Park Chics, Park Chics Jr, Ladies Day, Masters Monday, Tot Town Daycare and Daycare Plus
- Non-refundable and non-transferable.
- Can be rescheduled, at no penalty, for another available date during the 2024/2025 season, with at least 24 hours’ notice
- Rescheduling is not permitted within 24 hours of the scheduled start time.
- A refund request due to illness or injury will only be considered with a valid medical certificate.
- No shows will forfeit the amount paid and are not eligible for reschedule.
Private Programs
Including: Private Lessons, Teach Your Tot, First Tracks, Adaptive Private Lessons, Nordic Private Lessons, Snowshoe Tours
- No refunds will be issued for missed lessons due to weather conditions.
- A reschedule or refund request with more than 24 hours’ notice will incur a $30 (+ tax) admin fee.
- A reschedule or refund request within 24 hours of the lesson start time will incur a $50 (+ tax) admin fee unless due to a medical issue, supported by a valid medical certificate (in which case a reschedule will be free).
- No Refunds will be issued after the lesson scheduled start time. A reschedule request after the lesson scheduled start time will incur a $50 (+ tax) admin fee.
Special Programs & Camps
Including: Freeride Club (Adult & Kids), Teen Ski/Snowboard Program, Pros in Training, CSIA Level 1 & 2 Pre-courses, Women’s Camps, Men’s Camps, Masters Week, Freedom Fridays, Australian Race Camps
- No refunds will be issued for missed lessons due to weather conditions.
- Cancellations must be made at least 30 days prior to the program start date to receive a full refund.
- After this date, cancellations or rescheduling due to illness or injury will only be considered with a valid medical certificate.
- Any changes to your booking may incur an admin fee.
If you have any questions regarding our refund & cancellation policies please contact us at skischool@bigwhite.com or call us at (250) 491 6101.