Winter Hours of Operation
| Kelowna Head Office | Regular Hours |
| 1894 Ambrosi Road Kelowna, BC Estore is open 24hrs |
8:00am - 4:30pm Mon - Fri (closed 12:00pm - 12:30pm FOR LUNCH) closed Good Friday, April 18 |
| Current Building Hours | |
| Village Centre Mall | closed |
| Happy Valley Day Lodge | closed |
| Ridge Day Lodge | closed |
| Gem Lake Day Lodge | closed |
| Black Forest Day Lodge | closed |
| Services | |
| Concierge Desk | closed |
| Ski School Desk | closed |
| Lara's Gondola (free access) | closed |
| On-Mountain Shuttle (free access) | closed |
| Night Skiing | |
| Bullet Express & Plaza Chair | closed |
| TELUS Park | closed |
| Rentals | |
| Village Centre Mall | closed |
| Next Day Rental Pick Up | closed |
| Happy Valley Skate Rentals (ice permitting) |
closed |
| Repairs | |
| Village Centre Mall | closed |
| Retail | |
| Dizzy’s Ski Shop | closed |
| Mountainside | closed |
| Altitude | closed |
| The Rider | closed |
| Peaks | closed |
| Ticket Offices | |
| Village Centre Mall | closed |
| Pick Up Boxes available around the resort | closed |
| Food Outlets | |
| Alpine Burger Co. - Happy Valley | closed |
| Alpine Express. - Happy Valley | closed |
| Spuds - Ridge Day Lodge | closed |
| Clocktower Coffee Co. | closed |
| Black Forest Day Lodge | closed |
| Gem Lake Warming Hut | closed |
| The Woods Concession | closed |
| The Woods Restaurant | closed |
| Outdoor Resort Washrooms | |
| Black Forest | closed |
| Happy Valley | closed |
| Gem Lake | closed |
Smoking of any kind (including tobacco, marijuana, e-cigarettes and vaporizers) is strictly prohibited anywhere on Big White Ski Resort property outside of designated smoking areas. Applies to summer and winter seasons. Mountain Safety Info >>