Price Freeze FAQ
Q: What is the Season Pass Price Freeze?
A: For a limited time (March 14-April 30 2025) 25/26 Season Passes will be sold at the 24/25 early bird rate.
Q: How long is the price freeze available?
A: The prize freeze is from March 14 to April 30 at 11:59pm. No extensions will be granted.
Q: When will season pass prices increase?
A: The price freeze ends April 30 at 11:59pm. Season Passes will go on sale June 1 at the 25/26 Early Bird rate.
Q: Can I make a deposit to lock in the price, or do I have to pay in full?
A: The pass must be paid in full at the time of purchase.
Q: Is the free payment plan available during the price freeze?
A: No. The season pass must be paid in full at the time of purchase during the price freeze.
Q: Where can I purchase my season pass?
A: Season Passes can be purchased online in the estore. Passes can also be purchased in person at the Village Ticket Desk or Kelowna Office. Ticket Office Hours >>>
Q: Can I purchase multiple passes at the frozen price?
A: Yes, you can purchase on behalf of friends and family. Passes must be assigned to a specific person.
Q: Do I need to be a current passholder to purchase?
A: No, the price freeze is available to everyone.
Q: When is the season pass valid?
A: The season pass is valid for the 25/26 Winter Season. (Tentative Opening Date: November 27 2025)
Q: Does the price freeze include any perks or discounts?
A: Yes. You will receive the same perks as the 25/26 passes sold from June 1 onwards.
Q: If I buy my pass now, can I use it this season?
A: No. The pass is only valid during the 2025/26 winter season.
Q: What happens if my plans change? Can I get a refund?
A: You can buy your pass with confidence, knowing that you can get a full refund if you choose to cancel your pass before opening day (November 27 2025).
Q: Can I purchase the Refundable Pass Option (RPO)?
A: Yes. The $30 RPO can be purchased at the same time the pass is purchased, it cannot be purchased at a later date.
Q: What are the dates of the 2025/2026 season?
A: Opening day is scheduled to be Thursday, November 27, 2025 or as soon as snow conditions permit, provided health authorities, safety regulations, and mountain conditions grant we do so. The final day of the season is scheduled to be April 6, 2026.
Q: Who has to sign a paper waiver this year?
A: All new passholders that purchase a new pass media, reload existing media in person, anyone who has turned 19 and anyone who has lost their pass and/or requires a new season pass be printed, will need to complete and sign the release of liability waiver in person. If you have not signed a paper waiver in the past 3 seasons you will need to sign a new one.
Q: Can I reload my season pass?
A: Yes if you purchased a new media last season. When purchasing online the system will automatically select the reload option if you have a pass eligible for reload. Passes have a limited lifespan. This is due to the life span of the physical media and liability waiver requirements. Once you have successfully reloaded your pass you can proceed direct to the chairlifts once the resort opens. If the system will not let you select the reload option, you must purchase new media and sign a new in person waiver.
Q: What forms of payment do you accept?
A: In the ticket office we accept, debit, credit cards, Big White gift cards and cash. All online purchases can be made using Credit Cards, Big White Gift Cards & Credits.
Q: What if I change the age category before or during the ski season?
A: All age category cut-off dates are based on the date you purchase your pass.
Q: I turn 65 after the price freeze cut off, can I still purchase at the price freeze Club65 price?
A: Yes. If you will be turning 65 by December 31 2025, you qualify for the Club 65 Season Pass. Please contact the ticket office at 250.491.6262 before you purchase for further instructions.
Q: When can I pick up my season pass?
A: New season passes are now available for pick up from the Ambrosi rd office in Kelowna. Please upload your pass photo ahead of time to reduce wait times. You can also collect on mountain at the Village Ticket Office. Hours of Operation here >>. Please note, passes will not be printed October 11 to 19 2025.
Q: What if I renewed my pass online?
A: Season passes renewed online are activated and ready for the coming winter season. You can head straight to the lift when you arrive on the mountain for the 2025/2026 winter season. But please make sure that all waivers have been signed before heading up. You can do this by calling the Tickets Department on 250.491.6262 or emailing tickets@bigwhite.com.
Q: Does Big White offer a Family Season Pass?
A: Big White no longer offers the family discount. We changed our season pass pricing structure in the 2016-17 season and no longer offered the family discount. That season we offered all of our passholders the family pricing regardless of how many members resided in a household as everyone is family at Big White. The pricing you see today is based on our family season pass prices, but we no longer refer to it in this way as we strive to be more inclusive and fairer to all of our passholders.
Q: Can I purchase a tubing add-on?
A: The tubing add-on is available online and can be purchased with your season pass.
Q: Can I purchase kids season long rentals?
A: Kids season long rentals will be available online only starting June 1 2025.
Q: Do you have a student pass?
A: Student season passes are not available during the price freeze. Student season passes will go on sale June 1 2025.